|What are the rights of consumer?
as defined under the Consumer Protection Act,
1986 as amended uptodate, can invoke his rights
due to deficiency in rendering services and unfair
trade practice on the part of the distributor
as well as the oil Companies.
As per “The Consumer Protection Act, 1986”.
Consumer may visit fcamin.nic.in
At what frequency you can get cylinders?
There is no strict guidelines from the oil companies
regarding the frequency. The LPG cylinder is to
be supplied as per the demand of the consumer
and on his historical consumption. Prior to free
sale of LPG in year 1999, there was fixed period
of 21 days before two supplies to the consumer.
Now, there are no such guidelines.
The petroleum ministry had decided that LPG cylinders,
used for cooking in households, will now come
with a radio frequency tag to detect if the heavily
subsidized gas was being diverted to commercial
establishments like restaurants. Domestic LPG
costs Rs 348.89, less than the cylinders meant
for commercial use, and this difference often
leads them into restaurants and hotels which are
supposed to use only industrial LPG.
Booking can be made (in person or by telephone)
after Twenty One Days of receiving last cylinder.
How can you use Right
to information act?
As has been discussed with the persons concerned
i.e. Distributor etc, the information about any
agency of LPG can be had from the offices of the
companies set upon in the respective areas throughout
the country for example in regard to State of
Rajasthan information in regard to the Bharat Petroleum
can be had from the Territory Manager in Lalru
Territory, for Hindustan Petroleum there is Regional
Manager at Jind and for Indian Oil there is one
Assistant General Manager (Personal) stationed
at Delhi for State of Rajasthan.
The above mentioned authorities have been designated
as State Public Information Officer for the said
purpose and information about distribution and
supply, stock position and other related matters
of a distributor can be had from these offices.
Notification in regard to above is yet to be received.
It is just based on the discussion only.
Complete information regarding bookings and supply
made by dealer on daily basis can be downloaded
from barmerlpg.com. Information under RTI Act
can be sought from the DSO, Barmer Rajasthan.
What to do if the dealer
is not providing the cylinder in time?
In this regard there had been notification by
the Government of India vide dated 12 May, 1994
in regard to State of Rajasthan that the Central
Government hereby notifies the following officers
of the State Government, Union Territories and
Government Oil Companies mentioned below to take
necessary action under the provisions of the said
order within their respective jurisdiction namely;
1. All Joint Directors of Food & Supplies
2. All the District Magistrate
3. All the District Food & Supplies Controllers
4. All the Sub Divisional Magistrate
5. All the District Food & Supplies Officers
6. All the Assistant Food & Supplies Officers
7. All the Inspector Food & Supplies
8. Director Food and Supplies Department
9. All the Additional Director Food and Supplies
Which clearly signifies the above mentioned Officers
had been authorized to deal with the complaint/
problems related to the Consumers in regard to
the LPG cylinders Distribution & supply and
of other nature.
Can lodge a complaint with the DSO, Barmer Rajasthan. The
dealer is bond to provide LPG cylinder in time
and of accurate weight approximately (15.8 kg
weight of empty cylinder + 14.2 Kg weight of LPG)
Where to complain?
• District Collector, Barmer Rajasthan
• SDO(C), Barmer Rajasthan
• DSO, Barmer Rajasthan
• Sale Officer, IOC,Jodhpur
• Area Manager, BPC, Jodhpur